Boston hotel and casino drivers#

I could write more, but this is the gist.Įverett | 1.95km from Encore Boston Harbor Casino Whether you are just getting away for the weekend or looking for an extended stay, we are committed to creating a comfortable experience for all of our guests. They are short staffed because people leave as soon as they find something better. They said the communication is awful amongst the employees.

Boston hotel and casino drivers#

Additionally, the shuttle drivers made it clear that don’t like their jobs. I would rather sleep in a clean hospital room. I would much prefer to pay a higher rate for a clean room, but I won't be giving this place a second chance. I was given a lower rate when I booked it because of a connection they have with the hospital, and I was told that they haven't raised the rate in a long time as a service to the community. I will never be back, and I hope no one else experiences anything like this! I didn't receive any compensation because I ”already have a good rate”. It can't be done by the guest because ”it’s an old model”. Aside from the filth, I needed the maintenance staff to turn on the AC. I also heard guests complain about a broken toilet and the fire alarm going off every time they showered. They ordered a dryer two months ago and have no idea when it will arrive. Also, the hotel has one washing machine and no dryer. She sprayed something all over the carpet and let the spray bottle with us in case it needed more. She said she didn't recognize the smell, but agreed it was bad. The phone in the room did not work so I had to go downstairs to get her. One of the rooms smelled so bad (the one with the bloody bed), and someone from the front desk came to check it out. The explanation I was given was that they have had a hard time finding outside cleaning crew and have had to pay 3 times the regular amount these days. When I showed the GM the photo, she asked me to keep my voice down (I did not raise my voice) so other guests in line didn't hear me. The bloody bed and dirty chair were in the first room, and the dirty towels were in the second room.

I'll let the photos speak for themselves. If I could have changed hotels, I would have done so. I ended up stayed in two different rooms. I didn’t arrive with high expectations, but I sure left highly grossed out. I knew we wouldn’t be spending much time there. When I booked the room, all I cared about was cleanliness, location, and a room large enough to set up my son's medical travel bed. My son who has severe, multiple disabilities had 5 doctor appointments over the course of 2 days. I chose this hotel based on its proximity to Mass General Hospital and the airport. I generally don't leave reviews, but I can't let this go without warning other people. Somerville | 1.24km from Encore Boston Harbor Casino 1 out of 5.